Terms of sale

ARTICLE 1 – DEFINITIONS

In the context of these general terms and conditions, the following terms and conditions shall be understood to mean:

  • “GTC”: these general terms and conditions of sale;
  • “The Service Provider”: SRL BELGOFRIT whose registered office is located at 6690 Vielsalm, Baraque de Fraiture 11 and registered with the BCE under number 0425.608.779;
  • “The Customer”: all persons requesting Products from the service provider and in particular the ordering of food from one of its establishments;
  • “The Parties”: The Customer and the Service Provider;
  • “A Party”: The Customer or the Service Provider;
  • “The Products”: all edible goods offered for sale by the Service Provider within the limit of available stocks;
  • “Force Majeure”: any external, unforeseeable, irresistible event beyond the control of the parties, such as, but not limited to, natural disasters, wars, acts of terrorism or binding government decisions as well as pandemics and strikes in the broad sense.
  • “Order”: Set of products purchased by the Customer, online, via a terminal or via QR code;

ARTICLE 1 – ACCEPTANCE OF THE GENERAL CONDITIONS

By paying for his order, the Customer declares having read and accepted these general conditions, all orders placed by any means falling within the framework of these conditions.

ARTICLE 2 – ALLERGENS

The service provider clearly and precisely informs the various allergens present in the Dishes and complies with the various AFSCA regulations issued, which is explicitly acknowledged by the Customer. Consequently, the Service Provider cannot be held responsible for any damage suffered by a customer following the taking of an item to which he is allergic/intolerant/etc., …

ARTICLE 3 – RIGHT OF WITHDRAWAL

Since the Products marketed by the Service Provider are likely to deteriorate or expire quickly, the customer does not have a right of withdrawal in accordance with article VI.53,4° of the Code of Economic Law.

ARTICLE 4 – MODIFICATION OF ORDER

From the moment the order is finalized and paid, the Customer no longer has the possibility of modifying it free of charge.

ARTICLE 5 – DELIVERY OF DISHES

In the event that the Customer opts for delivery of the Dishes by the Service Provider, it is expressly agreed that the deadlines given are indicative and that no consequences may be drawn from any possible delay in delivery.

ARTICLE 6 – REMOVAL OF DISHES

6.1 Online order:

When the Customer orders the products they wish to purchase online, they are given an indicative preparation time.

It is the Customer’s responsibility to arrive within the said time to receive the order; the Service Provider cannot be held responsible for any deterioration of the latter due to a delay in collection by the Customer, whatever its nature.

6.2 On-site ordering:

When the customer orders the products they wish to purchase via a terminal or via a QR CODE, an indicative preparation time is indicated inside the restaurant.

It is the Customer’s responsibility to present themselves at the counter when their order is called to receive it, the Service Provider cannot be held responsible for any possible deterioration of the latter due to a delay in collection by the Customer, whatever its nature.

ARTICLE 7 – COMPLAINTS

7.1. Any remark, complaint or difficulty encountered with the delivery must be reported within 1 hour following receipt of the order by the Customer, failing which the delivery will be deemed satisfactory for the customer and will release the Service Provider.

7.2. It is the Customer’s responsibility to examine the order collected/delivered upon receipt and to report any defect – inadequacy – fault in the Products contained therein. Said defect – inadequacy – fault must be noted by photo and sent to the email address: […]

In the absence of such a return within one hour following delivery, the order will be deemed to comply with the Customer’s requests.

ARTICLE 8 – RESPONSIBILITY

The obligation incumbent on the Service Provider under these Terms is an obligation of means.

ARTICLE 9 – REGULATED PRODUCTS

The Service Provider only sells regulated Products to authorized customers. In this context, it is the customer’s responsibility to provide the Service Provider with relevant and accurate information so that the Service Provider cannot, for example, be accused of having sold an alcoholic product to a Customer who claimed to be an adult, with the Service Provider reserving the right to request the production of an identity document.

ARTICLE 10 – GDPR

The personal data collected on the Site are subject to the Service Provider’s personal data protection policy, the latter being accessible on the site: […]

As part of a delivery, certain personal data (name, first name, telephone number, home address, email address, order details) provided by the Customer are collected.

The Customer has the right to access, rectify and, for legitimate reasons, delete personal data concerning him. The Customer may exercise his rights by sending his request via the form accessible at the following address: […]

ARTICLE 11 – MISCELLANEOUS

11.1. These General Terms and Conditions are exclusively governed by Belgian law and only the courts within the jurisdiction of the registered office of the Service Provider shall have jurisdiction to hear disputes arising from the execution or interpretation of these General Terms and Conditions.

11.2. The possible nullity of a clause of these General Terms and Conditions shall not entail the nullity of the other clauses, which shall remain applicable.

×